Our Commitment
ManyVids is committed to maintaining a safe and respectful platform for all users. Complaints and reports relating to purchases, content, user conduct, copyright, consent, safety, or other potential violations of our policies are reviewed by the ManyVids team in accordance with our Terms of Service, Content Rules, and other applicable platform policies.
What Can Be Reported?
Complaints and reports may be submitted for the following, including but not limited to:
- Purchase-related complaints
- Content that violates the ManyVids Content Rules or Terms of Service
- Copyright infringement (DMCA)
- Non-consensual content or missing performer consent
- Child sexual abuse material (CSAM)
- Human trafficking, exploitation, coercion, or other illegal activity
- Harassment, bullying, stalking, or doxxing
- Any other suspected violation of ManyVids policies
How to Submit a Complaint or Report
If you have a purchase-related complaint or wish to report content or user activity that you believe violates our Content Rules, Terms of Service, or other platform policies, you may contact the ManyVids team at help@manyvids.com.
If you are reporting content or user activity on ManyVids, you can also submit a report directly by selecting the Report option from the three-dot menu available on applicable content and profiles.
Depending on the type of complaint or report, you may be asked to provide additional details to help us understand the concern. In other cases, your complaint or report will be reviewed directly by the ManyVids team.
To help us investigate, please include, where applicable:
- A description of the concern
- The URL of the reported content or profile
- The Sales ID or transaction details for purchase-related complaints
- Any supporting information or documentation relevant to your complaint or report
Review Process
All complaints and reports are reviewed by trained members of the ManyVids team in accordance with our Terms of Service, Content Rules, and internal procedures.
Purchase-Related Complaints
ManyVids and its Uploaders shall endeavor to review and resolve all purchase-related complaints within five (5) business days from the date of receipt. Users may escalate unresolved issues to the ManyVids team for review. ManyVids will ensure timely responses and resolutions in accordance with applicable payment processor and card network rules.
Content & Policy Reports
While technology may assist in identifying potential policy violations, all decisions to remove content or take enforcement action are made by skilled human analysts following manual review.
Appeals
If a decision or action is taken by the ManyVids team in response to a complaint, report, or disagreement between Community members, either party may appeal the decision or action for review. Unless otherwise indicated, all decisions or actions taken by the ManyVids team are considered final.
For copyright infringement and non-consensual content reports, if content is reinstated following review, the reporting party will be notified and may appeal the decision to a neutral third party at ManyVids' expense.
Enforcement Actions
Where a violation of ManyVids' Terms of Service, Content Rules, or other platform policies is identified, ManyVids may take one or more of the following enforcement actions:
- Removal of content
- Suspension or termination of accounts
- Permanent banning of repeat or severe offenders
- Reporting matters to law enforcement or other appropriate authorities where required or appropriate
Related Resources
For additional information, please refer to:
- Terms for Users & Members
- Terms for Uploaders
- Content Rules
- DMCA Policy & Procedure
- Trust & Safety
- Privacy Policy